Delivery + Returns

We provide delivery to the UK and the USA. In the UK, deliveries are handled by Royal Mail and APC. Delivery is priced at £4.00 and takes 3 working days. Orders exceeding £35 qualify for free shipping.

Delivery

All deliveries in the UK are carried out by Royal Mail and APC, depending on the weight of the parcel. Delivery typically takes 3 working days. For UK deliveries, the service shipping price is £4.00. For orders over £35, shipping is free.

If you do not receive your order in 5 working days of ordering please contact us at customerservices@scottishbeecompany.co.uk or call 0131 210 0132 and leave a voicemail, we will get back to you.

International Orders
USA - We ship using UPS and you should expect your order within a week.
Canada - We ship using UPS and you should expect your order within a week

European Orders
Unfortunately, we no longer ship to Europe anymore due to encountering many logistical and customs issues. We hope to resolve this soon!

Refunds and Replacements
If your goods are damaged, you've received the wrong products or you've just changed your mind you can choose between a refund or a replacement, just follow the below process:
Please contact us within 7 days of your order date via email customerservices@scottishbeecompany.co.uk call or 0131 210 0132 with your name, order number and reason for requesting a refund or replacement.

Refunds are made to the same form of payment used to make the original purchase i.e. debit/credit card or your PayPal account.
Refunds and replacements only apply from the following list:

Damaged Parcels
We are sorry if your parcel has been damaged. We make every effort to send our products as safely as possible but sometimes damages still occur after leaving our hive of activity. If this occurs we will offer you a full refund or a replacement on receipt of image or proof of damage.
We can only refund you if you have your proof of purchase and all refunds can only be made into the same debit/credit card or PayPal account made from the original purchase.

If you'd prefer replacements then just let us know. We'll get them dispatched to you within 2 working days free of charge.

Wrong Item(s)
If you receive a wrong item, we are sincerely sorry, this only happens in rare cases. We'll happily refund or replace your item(s), and will not charge for return items. Please see below for instructions on returning your order.

Items not as described
We are confident in the quality and accurate descriptions of our honey and other products in our shop. If you feel that the items received didn't meet your expectations we will refund or replace your item(s).

Please see below for instructions on returning your order. Kindly note that you will be responsible for covering the return shipping cost.

If you have changed your mind
In the unlikely event, if you are requesting a refund or exchange because you've changed your mind, you'll need to pay the costs of returning the products to us.

Returning your items
If you are returning your order to us, please repack it safely and return it to us within 7 days of notifying us of the return. Remember to include your name, order number and reason for return.

All returns must be sent to:
The Scottish Bee Company
Unit 24, MacMerry Industrial Estate
Tranent
EH33 1RD
Scotland

We'll refund you in full within 5 working days of receiving the product(s).